Grievance Policy

M/s. Oqlet Technologies Private Limited ("Company") is committed to addressing user concerns, complaints, and grievances in a timely, fair, and transparent manner. In accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Company has designated a Grievance Officer to receive, acknowledge, and address grievances relating to the Platform, including matters concerning user content, data privacy, subscriptions, access, or other platform-related issues.

Users may submit their grievances to the Grievance Officer using the contact details provided below. The Company shall acknowledge receipt of a grievance within forty-eight (48) hours and shall make reasonable efforts to resolve the same within a period of fifteen (15) days from the date of receipt, or within such other timelines as may be prescribed under applicable law.

For the purpose of resolving a grievance, the Company may request additional information, clarification, or documentation from the user. Users agree to cooperate in good faith during the grievance redressal process.

This Grievance Policy is without prejudice to any statutory rights or remedies available to users under applicable laws. In the event a grievance discloses a violation of applicable laws or the Company's policies, the Company reserves the right to take appropriate action, including removal of content, suspension or restriction of access, or termination of accounts, in accordance with applicable law. Any decision taken by the Company pursuant to the grievance redressal process shall be subject to applicable legal requirements.